Engineering Support Services
From help with the basic installation and network configuration to the complex product design, A.N. Solutions’ engineers will guide and support you every step of the way. We offer a wide range of support services for the developers building innovative IoT products and solutions using the cutting edge A.N. Solutions as well as Microchip® and other platforms. Our dedicated team of engineers will answer your questions, troubleshoot the issues, and offer professional consulting, freeing up your resources and accelerating time-to-market of your product.
EXPERT LEVEL
Support program for our valued customers requiring professional help.
Support registration required.
Scope of Services:
- 24 Hours Response Time
- Dedicated Email and Phone Support
- Device Configuration Advice
- Device Connectivity Support
- Features and Functionality Support
- Network Troubleshooting
- Upgrade Assistance
- Bug Reporting and Limited Debugging
PROFESSIONAL LEVEL
Extended services for customers with complex projects involving large-scale deployments and complex wireless sensor network topologies.
Upgrade from EXPERT LEVEL Services.
Scope of Services:
- Integration of Third-Party Devices
- Web Application Development
- Deployment Site Surveys
- On-site Support
- Installation Services
- Implementation Services
- Custom Device Configuration and Deployment Services
- Customer Training
- Solution Troubleshooting
Select the Technical Design Services level to match your exact requirements.
When every hour counts, our EXPERT LEVEL support services will give you quick responses, and a comprehensive support, including:
- Phone Support – Our knowledgeable team is ready to assist you.
- Quick Response Time – We’ll respond to your request within 24 hours.
- Device Configuration Advice – Our experts will help you find an optimum solution.
- Network Troubleshooting – Having connectivity issues? Consider them solved.
- Device Configuration – We’ll assist you in configuring you’re A.N. Solutions-powered device.
- Features & Functionality Support – Learn how to design a perfect solution for your application.
- Connectivity Support – Tap into our RF expertise to resolve any connectivity issues.
- Firmware Customization/Upgrades – Custom firmware upgrades and more.
For complex projects involving sophisticated IoT solutions or large scale deployments, or when you need a professional advice on the intricacies of antenna design, select A.N. Solutions’ Professional Level services.
- Software Application Development – We’ll develop software applications for your wireless monitoring and control networks.
- Deployment Site Evaluation – Our RF experts will examine the site and recommend the network configuration and antenna design with optimum RF signal propagation characteristics, avoiding interference.
- Coding Support – A.N. Solutions engineers will evaluate your code and help debug and optimize it.
- Implementation Services – We will help planning ,designing and implementing the entire network solution using both A.N.
- Solutions and third-party hardware and services.
- Solution Troubleshooting – Our engineers will guide through the entire product design process, from a concept to a prototype to an end device, as well as installation and deployment.
- Onsite/Online Training – A.N. Solutions will provide a tailored training for your team to get up to speed with our technology.
Table Overview
| SERVICE | EXPERT | PROFESSIONAL |
|---|---|---|
| Engagement Model | Annual Support Service Agreement or Fee per service hour | Annual Support Service Agreement or Fee per service hour |
| Warranty of purchased devices LICENCES and Services of A.N. Solutions GmbH required |
✓ | ✓ |
| Response Time (Hours) | 24 hours | 12 hours |
| Response Time (Days of the Week) | 10x5 | 24x7 |
| Email and Phone Support | ✓ | ✓ |
| Remote Access Support (i.e. Team Viewer, Skype or others) | ✓ | ✓ |
| Firmware Customization/Upgrades | ✓ | ✓ |
| Device Configuration Advice | ✓ | ✓ |
| Device Connectivity Support | ✓ | ✓ |
| Code Debugging 1) (for A.N. Solutions or qualified MCHP devices ONLY) |
✓ | |
| Application Performance Review 1) (for A.N. Solutions or qualified MCHP devices ONLY) |
✓ | |
| Integration with third party devices | ✓ | |
| Network Troubleshooting (where network includes a A.N. Solutions or qualified MCHP devices) |
✓ | ✓ |
| Solution Troubleshooting 1) (end user implementations, applications, environmental factors. Solutions typically encompasses end point devices, end products, A.N. Solutions devices, applications) |
✓ | |
| Web Application Development 1) | ✓ | |
| Embedded Development 1) | ✓ | |
| Site Surveys | ✓ | |
| On-site Support | ✓ | |
| Installation Services 1) | ✓ | |
| Implementation Services 1) | ✓ | |
| Customer Specific Device Configuration and Activation Services 1) | ✓ | |
| Customer Training 1) | ✓ |
1) Subject to a specific MSA Agreement